Terms of Service
Terms of Service

Terms of Service

These terms govern your use of TytanTech services. Please read them carefully as they contain important information about your rights and obligations.

Last updated: December 15, 2024

Key Terms

Understanding the fundamental aspects of our service agreement.

Fair Usage

Our services are provided for legitimate business purposes with reasonable usage limits.

Data Protection

We maintain strict confidentiality and security standards for all client information.

Service Quality

We commit to delivering high-quality services that meet agreed specifications.

Limitations

Certain limitations apply to liability and warranties as outlined in these terms.

1. Acceptance of Terms

By accessing or using TytanTech's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, and others who access or use our services, including but not limited to our website, software development services, consulting services, and any related applications or platforms.

2. Services Description

TytanTech provides technology services including but not limited to:

Custom software development
Mobile application development
Web development and design
Cloud solutions and migration
Cybersecurity services
Data analytics and business intelligence
AI and machine learning solutions
Technology consulting and strategy

Specific service details, deliverables, and timelines will be outlined in individual project agreements or statements of work.

3. User Responsibilities

As a user of our services, you agree to:

Provide accurate and complete information when requested
Use our services only for lawful purposes
Respect intellectual property rights
Maintain the confidentiality of any login credentials
Cooperate in good faith during project development
Provide timely feedback and approvals as required
Make payments according to agreed terms
Not attempt to reverse engineer or copy our proprietary solutions

4. Intellectual Property

Our Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by TytanTech or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Client-Specific Work

Upon full payment, clients receive ownership rights to custom-developed solutions as specified in individual project agreements. However, TytanTech retains rights to general methodologies, techniques, and any pre-existing intellectual property used in the development process.

Third-Party Components

Some solutions may incorporate third-party components or open-source software. Such components remain subject to their respective licenses and terms of use.

5. Payment Terms

Payment Schedule

  • • Project deposits are typically 50% upfront
  • • Milestone payments as agreed in project scope
  • • Final payment upon project completion
  • • Monthly billing for ongoing services

Payment Methods

  • • Bank transfer (preferred)
  • • Credit card payments
  • • Mobile money (M-Pesa)
  • • Cryptocurrency (upon request)

Late payments may incur interest charges of 1.5% per month. Services may be suspended for accounts more than 30 days overdue.

6. Warranties and Disclaimers

Our Warranties

We warrant that our services will be performed in a professional and workmanlike manner in accordance with industry standards. We provide:

90-day warranty on custom software development
30-day warranty on website development
Bug fixes for issues arising from our code
Technical support during warranty period

Disclaimers

Except as expressly stated herein, our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

7. Limitation of Liability

Important Notice

In no event shall TytanTech be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claims arising out of or relating to these terms or our services shall not exceed the amount paid by you to TytanTech for the specific service giving rise to the claim during the twelve (12) months preceding the claim.

8. Termination

Either party may terminate ongoing services with 30 days written notice. Termination conditions include:

Immediate termination for material breach of terms
Payment of all outstanding fees up to termination date
Return or destruction of confidential information
Completion of work-in-progress at client's option
Transfer of completed deliverables upon full payment

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Kenya. We will attempt to resolve any disputes through good faith negotiations before resorting to formal legal proceedings.

10. Contact Information

If you have any questions about these Terms of Service, please contact us:

legal@tytantech.co.ke
+254 701 876 510

These terms are effective as of the date last updated above and will remain in effect until modified or terminated.

Ready to Get Started?

Now that you understand our terms, let's discuss how we can help transform your business with technology.